A presentation at the office

FAQ
 Ziverdo Kit and other Covicare

Frequently asked questions

From which countries I can get a generic medicine?


Many generic drugs are manufactured outside the USA and Canada like in India and the European Union.




Are these drugs safe?


Yes, they are safe especially due to the production of generic drugs is carried out according to strict European and international regulations and to the highest standards in terms of safety and quality.




How can I buy a drug with a prescription?


You can buy a prescribed drug online by sending a scanned copy of your prescription to our email (info@ziverdokit.online).




What is a minimum expiry date of medicine that I can get?


The delivery time for receiving your medicine is approximately 10 to 14 days. Please, take into account that due to some technical circumstances the delivery time may take 30 days maximum. One of the reason is that the delivery has to pass a custom control, which can be prolonged especially because of the large number of packages, customs protocols or changed flight schedules.




How can I track my order?


You can track the order if you have a tracking number provided by the logistic company. If you do not have a tracking number, it is still possible to track your order, but it also depends on the company. You can always ask our Customer service for the name of the logistic service when placing the order.




Can I cancel my order once it is placed?


Yes, you can cancel the order only in case your order has not been dispatched. In that situation, we will refund your money and you will be charged only for the cancellation fee. We will not be able to cancel orders that have already been processed or shipped by us. In some cases, this can happen within 12 hours after the order has been placed.




What should I do if I receive the wrong dosage of a medicine?


In this case, it is very important to contact us immediately. We will send you a corrected dose of the medicine. • I completed the order, but I did not receive a confirmation by email. Why? The confirmation email that you have successfully completed the order will arrive automatically in a few seconds. If you did not receive a confirmation mail it may be due to the following reasons: – if do not receive notification emails from the site please check in your mail in Spam or Junk mailbox. – if you find in the confirmation in a Spam or Junk mailbox, try to find the „ Mark as good“ option or „Add a sender to white- list“. In this way, you will prevent the emails from our site from appearing in Spam or Junk mailbox in the future.




What if an incorrect email address has been entered?


One of the reasons why you do not receive an email notification may be an invalid email address you entered when registering or creating an order. If you have registered with an incorrect email address you will have to repeat the registration process.




Why cannot I find a product I saw or bought in a pharmacy in an online pharmacy?


Some medicine s that are available in pharmacy that is registered as medicines or medical devices cannot be purchased due to the regulations that




Can't find an answer?


Email us at info@ziverdokitonline.com